Frequently asked questions

What is a DMC?

A DMC or Destination Management Company simply put is a travel agency. However, a DMC is the key piece when it comes to organizing your next corporate event or business trip. A DMC  provides professional services for the planning and implementation of event programs. Thanks to its local anchoring, a DMC has an extensive knowledge of local suppliers, locations, etc. As such, it acts as an extension of your company and takes care of all sorts of things for you at a local level.

What are the benefits of working with a DMC?

The extensive knowledge of the region, city or destination makes the DMC your expert on site. For example, a DMC is often able to give preferential rates based on its purchasing power and good relationship with local suppliers. As a local planner, a DMC knows perfectly well which suppliers offer the best service according to your budget. Moreover, it understands the cultural standards and expectations and also speaks the language. Its long-term contacts are the best tool against too expensive prices and unpleasant surprises. In addition, a DMC is by definition familiar with the city or region. They know the shortcuts and therefore work more efficiently than you would be able to.

What services does a DMC offer?

A good DMC organizes your meeting or incentive from A to Z. They organize fun leisure activities, interesting excursions, rental of unique venues, selection of the best restaurants and hotels, arrange transfers, book meeting spaces, select guides and make a risk assessment and time frame. In short, they take care of all practical local worries. That will save you, as organizer of the event, incentive or other business travel, a lot of worries.

Why are we the best DMC for the Basque Country, Bilbao and San Sebastian?

inbasque DMC was born out of love and passion for the Basque Country. The Basque Country, its people, the culture, traditions and nature are a unique place in our world and worth to be discovered, enjoyed and shared. Our goal is to share all those insights and secrets with you and make it possible for you to experience them firsthand. We design tailor-made programs according to your requirements, budget and intangible preferences. With our personalized attention we advise and help our clients in a fast, creative and efficient way, before, during and after their stay. Our excellent relationships with local suppliers such as hotels, restaurants, guides, venues, etc will save you time and money when it comes to selecting the best suppliers.

Why is the Basque Country the perfect destination for your next incentive?

With excellent flight connections from all mayor European hubs, the first step to coming to the Basque Country is already assured. The Basque Country itself is a rather small destination with short transfer times between its cities and most interesting regions. A mix of beautiful hotels, unique venues, authentic activities and of course an outstanding cuisine makes the destination an ideal place to enjoy a truly hidden culture, a stunning nature, vibrant cities and the possibility to create a program totally versatile and according to your preferences. The Guggenheim Museum in Bilbao, the Rioja wine region or the gastronomic capital San Sebastian are only a few reasons to arrange your next incentive or business trip in the Basque Country.

Companies that trust our work


We are proud of our happy customers!

Dear Nicolas Thank you so much for such a wonderful week. The organisation was immaculate, the venues and guides outstanding, all was done with professionalism behind the scenes and having you along was an added bonus. Your knowledge and charm added hugely to everyone’s enjoyment of the food, wine and culture of the Basque region, a true Ambassador. Without exception, all the guests were singing your praises to the roof. I hope that we will have the opportunity to work together again soon. Sara and I are already thinking up some ideas to run by you, so more to come I hope. Best regards Martin On a personal note, it was a joy to work with another tour operator who remained unruffled and accommodating when dealing with all enquiries, requests, changes and idiosyncrasies, colds and coughs that come with the job, did every task promptly and without drama, and was a good dining, tasting and travelling companion to boot. Many, many thanks and here’s to the next time. Martin


United Kingdom

Hi Nicolas Thanks for a superb service. I hope to be sending really soon some more groups !!!! Katrien



Hola Nicolas! Everything went perfect! Jone was very helpful and flexible as I needed to make adjustments in timings etc along the way, as always…. 🙂 She was a great asset! Restaurant choices were also very good. We enjoyed especially the Monday evening in the old town. Very cosy, personal and great service and food. Arzak was an experience for sure! Very different and extra all! Thank you very much for your professional and helpful hand along the way! I will recommend you in my network, in that way you might get some new customers! 🙂 All the best !



Dear Nicolas, The ladies have just got back from their trip and it looks like the city has mesmerized each of them! They have had a fabulous time and have thoroughly enjoyed themselves. Would like to shout out a big THANK YOU to you and your team of partners for all your assistance with this group and for looking after them so well. Warm Regards, Tara



Thank you, Nicolas, for the marvellous 3 days we spent in your fantastic region! Your organisation was really perfect! Willem



Hi Nicolas, Just a note to say thank you very much all that you have for us and our guests during their trip to San Sebastian. I felt that they all enjoyed their stay. Until next time, and thanks again Phirom & AB

Phirom & AB


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    +34 673 14 95 87


    Maestro Santesteban Kalea 3,
    20011 Donostia
    Gipuzkoa (Spanien)